Will you call the passenger when the car is onsite or at the location?

Yes, we understand the importance of timely arrivals and seamless coordination. Our team will contact the passenger first by SMS to notify them that the car has arrived at the location. In the event that we are unable to locate the passenger, we will make a phone call to ensure the smooth pickup process.

It is important to note that it is up to the passenger to be ready to board the vehicle at the scheduled time to avoid any waiting charges as stated in our Terms and Conditions. When making a reservation, we request that you provide at least one phone number so we can quickly and easily contact you if necessary. If you have any trouble locating your chauffeur or car, please don't hesitate to call us back immediately for assistance.

For additional information or clarification about our pickup procedures, please take a moment to read our Terms and Conditions, or ask our FAQs